Frequently Asked Questions (FAQ)
1. Shipping
Q: Where do you ship to?
A: We offer worldwide shipping. Delivery times and costs are calculated at checkout based on your location.
Q: How long will it take to receive my order?
A: Standard shipping usually takes 5–10 business days. Expedited shipping is available at checkout for faster delivery. Please note that processing times may vary, especially for handmade or customized items.
Q: How can I track my order?
A: Once your order is processed, you will receive a confirmation email with tracking information so you can monitor your shipment.
Q: Are there any customs or import fees?
A: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient.
2. Returns & Exchanges
Q: What is your return policy?
A: Eligible items can be returned within 14 days of delivery. Items must be in their original condition and packaging.
Q: How do I return or exchange an item?
A: To start a return or exchange, visit yourplaceco.com and follow the instructions. Once approved, you’ll receive a shipping label and guidance for returning your item.
Q: When will I receive my refund?
A: Refunds are processed to the original payment method after we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear in your account.
Q: What if my item is damaged or incorrect?
A: Contact us immediately through yourplaceco.com with your order details and photos. We will arrange a replacement or refund promptly.
3. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure online payment options available at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. After that, we may have already begun processing and shipping. Please visit yourplaceco.com for guidance.
4. Product Information
Q: Are your products handmade or customizable?
A: Many of our items are handmade or customizable. Specific details, including production time and special care instructions, are listed on the product page.
Q: How do I care for my item?
A: Care instructions vary by product. Please refer to the details provided on the product page for proper handling and maintenance.
5. Additional Questions
Q: Who can I contact for more help?
A: For any additional questions, please visit yourplaceco.com for support and guidance.